I bought this chair back in September. The price caught my eye first, as it was under 300 when I bought it. And for the price, it was a lot better quality than I expected I was getting. Didnt have much room in my living room and it ended up being the perfect size. About a month ago, the seat back broke and it started sagging on me. Customer service was excellent. After sending emails and pictures of what happened and where it was broke, they deemed it would be a warranty issue and sent me a new seat back at no charge. I originally was just looking to see if I could buy just a new seat back, but to get it at no cost was awesome. Took about a month from when I sent my first email, to get the new part. Everyone I dealt with was very helpful.
Great product/Customer service
I bought this chair back in September. The price caught my eye first, as it was under 300 when I bought it. And for the price, it was a lot better quality than I expected I was getting. Didnt have much room in my living room and it ended up being the perfect size. About a month ago, the seat back broke and it started sagging on me. Customer service was excellent. After sending emails and pictures of what happened and where it was broke, they deemed it would be a warranty issue and sent me a new seat back at no charge. I originally was just looking to see if I could buy just a new seat back, but to get it at no cost was awesome. Took about a month from when I sent my first email, to get the new part. Everyone I dealt with was very helpful.