The chair we received had some kind of internal damage. I really liked the quality of the chair and the comfort but something was wrong with the back support mechanism or the base connection when leaning back, I never could pinpoint the issue. The chair would make a terrible popping sound like a bolt or weld would eventually break. I checked everything but could not eliminate the problem. I called customer service and explained the issue. The rep at was great. After troubleshooting a few potential culprits none of them worked and I still had the same, very loud popping noise. The rep replaced the chair. I have been using the replacement for a few days and whatever the issue was with the first chair can not be found in the replacement. These are great chairs. Like everything in life, sometimes you get a bad apple, but what makes the difference is how the company stands behind their products when there is a problem. gets 5 stars across the board on this one.
Great Chair and Customer Service for the Win
The chair we received had some kind of internal damage. I really liked the quality of the chair and the comfort but something was wrong with the back support mechanism or the base connection when leaning back, I never could pinpoint the issue. The chair would make a terrible popping sound like a bolt or weld would eventually break. I checked everything but could not eliminate the problem. I called customer service and explained the issue. The rep at was great. After troubleshooting a few potential culprits none of them worked and I still had the same, very loud popping noise. The rep replaced the chair. I have been using the replacement for a few days and whatever the issue was with the first chair can not be found in the replacement. These are great chairs. Like everything in life, sometimes you get a bad apple, but what makes the difference is how the company stands behind their products when there is a problem. gets 5 stars across the board on this one.