Love this Glider! We have had one for 2 years and love it and just picked up another one. The second one just arrived and 3 snaps were crushed so couldnt attach armrests, but it would seem this is pretty common with shipping, unfortunately. No problem though, just call up customer service and they will send you the replacements for free. (takes 10/14 days) Very nice! Dont bother with for things like snaps or cushion replacement as they will just have you send the whole chair back. The customer service number for is 1/877/274/0277 call back if you hear a busy signal. You will need the model number, the date the chair was manufactured, and place of manufacture for the call. Those can be found under the seat of the glider.the assembly paper is NOT where you would find it as its incomplete info. Finally, dont forget to be nice to customer servicethey are sending out parts for free and we want them to keep doing so! Happy Gliding!
LOVE! NEED REPLACEMENT PARTS? INFO HERE!
Love this Glider! We have had one for 2 years and love it and just picked up another one. The second one just arrived and 3 snaps were crushed so couldnt attach armrests, but it would seem this is pretty common with shipping, unfortunately. No problem though, just call up customer service and they will send you the replacements for free. (takes 10/14 days) Very nice! Dont bother with for things like snaps or cushion replacement as they will just have you send the whole chair back. The customer service number for is 1/877/274/0277 call back if you hear a busy signal. You will need the model number, the date the chair was manufactured, and place of manufacture for the call. Those can be found under the seat of the glider.the assembly paper is NOT where you would find it as its incomplete info. Finally, dont forget to be nice to customer servicethey are sending out parts for free and we want them to keep doing so! Happy Gliding!