First the pros: It looks modern, sleek and nice. We got the brushed nickle finish. I like the dedicated handheld that isnt an attachment to the showerhead. Handheld has nice pressure. Its not all plastic that looks like metal, it feels sturdy.
Now the cons: installation is a nightmare. The actual valve is nice and I love that they have a cutaway box that you can install at approximate depth and then cut the excess away with just a utility knife (still have to make sure you arent too deep). Most of the reviews and the instructions made it seem like this was the complicated part of the install. It was the easy part.
Now that handheld and the shower head arm? Those have terrible instructions and design. You basically have to get lucky with the depth you install the drop ear elbows at for each of these. The instructions were not written by native english speakers (not a big deal in itself, was expected), but there were inconsistencies with some pages saying the same depth before tiling and after tiling, which is obviously wrong. Basically, the drop ear elbows need to be at a depth where they are just about level with the front of the wallboard, assuming you are using standard 3/8 inch tile. But thats not even exactly right. Its almost guaranteed that you will install these too deep, since you would need the pipes coming 90 degrees out up to the wall to make the drop ear flush with wallboard. Otherwise, they will angle if you slope the pipes too much. So, pretty much plan on this part being a nightmare. I think there are two options to handle it afterwards once your tile is installed and you finally find out what depth you need. 1) buy some small threaded extension connector, but good luck finding one that isnt too long. 2) cut the tile so the holes where the handheld and shower head arm go into the wall are slightly bigger than normal so that part of the square brackets for theses fixtures actually goes into the tile a little. Thats what I did. The cover plates are large enough to easily hide the holes with no problem, but its not a satisfying solution, and required cutting the tile after everything was installed and grouted and such. They really need to make it more flexible and allow even 1/8 inch of play. Like I said, you have to get lucky to have the depths line up perfectly. Close enough wont cut it with these fixtures, as they are a weird combination of threaded pipe and then a plug in socket type thing with rubber gaskets. The threaded pipe connector goes in fine, but you have to have the perfect exact depth to have the square fixture arms hit the tile exactly when fully pushed on to the gasket/socket thing.
My other main gripe is that there are questions and answers here in the reviews that specifically say that you can use the handheld and the showerhead at the same time by turning the valve half way in between the 2 settings. That IS NOT TRUE. You can only use either the handheld or the showerhead. You can not use both simultaneously. The knob to switch between them isnt continuous. Its a toggle that shuts one and opens the other.
Also, I am not sold on the rain shower head. Ill give it a little more of a chance, but I am already debating on scrapping that and getting a normal showerhead.
Overall, I wouldnt purchase this system again. Its nothing special, and some parts are poorly designed. It looks nice and I do like the actual shower valve that works more like a kitchen faucet than a shower.
Poor design and instructions, decent quality
First the pros: It looks modern, sleek and nice. We got the brushed nickle finish. I like the dedicated handheld that isnt an attachment to the showerhead. Handheld has nice pressure. Its not all plastic that looks like metal, it feels sturdy. Now the cons: installation is a nightmare. The actual valve is nice and I love that they have a cutaway box that you can install at approximate depth and then cut the excess away with just a utility knife (still have to make sure you arent too deep). Most of the reviews and the instructions made it seem like this was the complicated part of the install. It was the easy part. Now that handheld and the shower head arm? Those have terrible instructions and design. You basically have to get lucky with the depth you install the drop ear elbows at for each of these. The instructions were not written by native english speakers (not a big deal in itself, was expected), but there were inconsistencies with some pages saying the same depth before tiling and after tiling, which is obviously wrong. Basically, the drop ear elbows need to be at a depth where they are just about level with the front of the wallboard, assuming you are using standard 3/8 inch tile. But thats not even exactly right. Its almost guaranteed that you will install these too deep, since you would need the pipes coming 90 degrees out up to the wall to make the drop ear flush with wallboard. Otherwise, they will angle if you slope the pipes too much. So, pretty much plan on this part being a nightmare. I think there are two options to handle it afterwards once your tile is installed and you finally find out what depth you need. 1) buy some small threaded extension connector, but good luck finding one that isnt too long. 2) cut the tile so the holes where the handheld and shower head arm go into the wall are slightly bigger than normal so that part of the square brackets for theses fixtures actually goes into the tile a little. Thats what I did. The cover plates are large enough to easily hide the holes with no problem, but its not a satisfying solution, and required cutting the tile after everything was installed and grouted and such. They really need to make it more flexible and allow even 1/8 inch of play. Like I said, you have to get lucky to have the depths line up perfectly. Close enough wont cut it with these fixtures, as they are a weird combination of threaded pipe and then a plug in socket type thing with rubber gaskets. The threaded pipe connector goes in fine, but you have to have the perfect exact depth to have the square fixture arms hit the tile exactly when fully pushed on to the gasket/socket thing. My other main gripe is that there are questions and answers here in the reviews that specifically say that you can use the handheld and the showerhead at the same time by turning the valve half way in between the 2 settings. That IS NOT TRUE. You can only use either the handheld or the showerhead. You can not use both simultaneously. The knob to switch between them isnt continuous. Its a toggle that shuts one and opens the other. Also, I am not sold on the rain shower head. Ill give it a little more of a chance, but I am already debating on scrapping that and getting a normal showerhead. Overall, I wouldnt purchase this system again. Its nothing special, and some parts are poorly designed. It looks nice and I do like the actual shower valve that works more like a kitchen faucet than a shower.