This is the worst purchase Ive ever made through . First, it was delivered a week after I ordered it (despite prime shipping)/ but that was fine, my husband and I had planned to assemble it while our two boys were at nanas for the weekend. They knew they were getting bunk beds and they were so excited.
So after we dropped the kids off, my husband and I removed all the pieces from the box and carried them upstairs individually, since the box was so heavy. We then discarded the box (dont do that if you buy this/ youll need it for the return). So we make some jokes about the hex key that they give you to assemble it/ seriously/ and how the instructions say not to use power tools. And then we started to attempt the assembly. And it doesnt fit together. The holes dont line up, there is no way to bend things to make them work.
I did read reviews before I bought this, but apparently I skimmed over the few that mentioned similar issues. And honestly I probably thought that the people that couldnt assemble it werent reading the instructions correctly or something. Which is also what I thought at first when we couldnt fit it together/ but no, we were. You get what you pay for, I guess. And now I have two little boys sleeping in my bed while we wait for their new bunk beds to be delivered from a local store.
I do have to mention that customer service was great, set up UPS pick up, I didnt have to do anything except repackage it and get it outside, and they processed my refund as soon as it was picked up. But as I said, if you buy this, just dont discard the box.
Dont waste your money and time
This is the worst purchase Ive ever made through . First, it was delivered a week after I ordered it (despite prime shipping)/ but that was fine, my husband and I had planned to assemble it while our two boys were at nanas for the weekend. They knew they were getting bunk beds and they were so excited. So after we dropped the kids off, my husband and I removed all the pieces from the box and carried them upstairs individually, since the box was so heavy. We then discarded the box (dont do that if you buy this/ youll need it for the return). So we make some jokes about the hex key that they give you to assemble it/ seriously/ and how the instructions say not to use power tools. And then we started to attempt the assembly. And it doesnt fit together. The holes dont line up, there is no way to bend things to make them work. I did read reviews before I bought this, but apparently I skimmed over the few that mentioned similar issues. And honestly I probably thought that the people that couldnt assemble it werent reading the instructions correctly or something. Which is also what I thought at first when we couldnt fit it together/ but no, we were. You get what you pay for, I guess. And now I have two little boys sleeping in my bed while we wait for their new bunk beds to be delivered from a local store. I do have to mention that customer service was great, set up UPS pick up, I didnt have to do anything except repackage it and get it outside, and they processed my refund as soon as it was picked up. But as I said, if you buy this, just dont discard the box.