Im guessing the bed will meet its intended purpose if I can ever figure out how to attach the R and L futon mechanisms. Ive made at least 4 calls to s customer help line and left messages requesting some help. NO RETURN CALL. Ive corresponded by e/mail with one of their support staff who assured me 3 days ago that a voice mail had been left advising me on how to resolve my issue. NO CALL RECEIVED. This companys customer service is worse than horribl Currently I have a bed that cant be used because the parts will not attach in the manner stated in the instruction manual.
Customer service for this company is HORRIBL
Im guessing the bed will meet its intended purpose if I can ever figure out how to attach the R and L futon mechanisms. Ive made at least 4 calls to s customer help line and left messages requesting some help. NO RETURN CALL. Ive corresponded by e/mail with one of their support staff who assured me 3 days ago that a voice mail had been left advising me on how to resolve my issue. NO CALL RECEIVED. This companys customer service is worse than horribl Currently I have a bed that cant be used because the parts will not attach in the manner stated in the instruction manual.