First unit arrived in a distressed box that was obviously a returned item when compared with the replacement unit, which was packaged very well. The original was just a box of parts, while the replacement was a properly sealed box with packing materials separating the components and keeping them in place during shipment. The original had a crushed and bent main leg most likely caused by the repackaging without any of the necessary packing materials.
One other component was faulty//a crossbeam support which needed to have a notch on it did not, so we ended up with two show/stopping problems in the first unit. The replacement was much better, and the bed is now complete and in use.
Frustration
First unit arrived in a distressed box that was obviously a returned item when compared with the replacement unit, which was packaged very well. The original was just a box of parts, while the replacement was a properly sealed box with packing materials separating the components and keeping them in place during shipment. The original had a crushed and bent main leg most likely caused by the repackaging without any of the necessary packing materials. One other component was faulty//a crossbeam support which needed to have a notch on it did not, so we ended up with two show/stopping problems in the first unit. The replacement was much better, and the bed is now complete and in use.