Well, well! After sweating to get the frame together on this queen futon, we unboxed, unwrapped and rolled out a full mattress - not a queen!
Not happy.
And I can’t find a way to request only the replacement of the cushion.
I have an email in to the company. It’s Sunday today. Let’s see how soon this gets resolved.
I will adjust my rating once I can actually use this.
Glad I’m not expecting guests! >
So! The company did send a new mattress and didn’t want the full size one back.
The futon is very comfortable. It isn’t one that can be returned to the couch position alone. It’s very heavy. But it’s very comfortable!
Miffed!/Resolved!
Well, well! After sweating to get the frame together on this queen futon, we unboxed, unwrapped and rolled out a full mattress - not a queen! Not happy. And I can’t find a way to request only the replacement of the cushion. I have an email in to the company. It’s Sunday today. Let’s see how soon this gets resolved. I will adjust my rating once I can actually use this. Glad I’m not expecting guests! > So! The company did send a new mattress and didn’t want the full size one back. The futon is very comfortable. It isn’t one that can be returned to the couch position alone. It’s very heavy. But it’s very comfortable!