The bed itself is fine. Sturdy. squeaks slightly, but serves our purpose for the occasional guest. But we were missing parts in the original delivery. Getting them sent took four very redundant emails and pictures and answering, then re/answering the same questions before FINALLY receiving and OK, well send. Never an apology. Why would someone request a missing part? You would have thought we were asking for a new bed. Did not enjoy dealing with this company and dont think well order from them again. Very nice.
Customer service lacking
The bed itself is fine. Sturdy. squeaks slightly, but serves our purpose for the occasional guest. But we were missing parts in the original delivery. Getting them sent took four very redundant emails and pictures and answering, then re/answering the same questions before FINALLY receiving and OK, well send. Never an apology. Why would someone request a missing part? You would have thought we were asking for a new bed. Did not enjoy dealing with this company and dont think well order from them again. Very nice.