Great customer service after Brown/Rusty Water Coming out of Tap- Plumbers Fault
Update from my previous 1 star review below. got back to me and the customer service was great. They sent out a replacement part at no cost before I took it all apart. When taking it apart, I found that the plumber had installed a galvanized steel coupling that was rusting out and it had nothing to do with s product. Changing this to a 5 star review per their customer service.
Looks atheistically pleasing, but when turning the water on, the water has a brown/rusty water that comes out of the spout for several seconds. The brown water in the tub must be drained and rinsed out before filling. This gets worse when the tub is not used for a longer amount of time (when we are on vacation for a week). The other day, brown/rusty water came out of the spout for upwards of 10 seconds after coming home from a 9 day vacation... I contacted Sumerian and they stated they had never seen this before but they will test their faucet their (in China Im guessing) to see if they have the same problem (not a great response). I doubt I will hear back from them. None of the other faucets in my new home do this so I fill confident that there is something in the valve or spout provided that is rusting out or wearing down with the sitting water. Kind of discouraging as a valve is very difficult to replace (have to tear out sheetrock, etc.). It worries me to have my children in the tub not knowing what the brown water is coming from, but I dont have much of an option at this point. I will update if is able to figure out what the brown water is coming from and make things right..
Great customer service after Brown/Rusty Water Coming out of Tap- Plumbers Fault
Update from my previous 1 star review below. got back to me and the customer service was great. They sent out a replacement part at no cost before I took it all apart. When taking it apart, I found that the plumber had installed a galvanized steel coupling that was rusting out and it had nothing to do with s product. Changing this to a 5 star review per their customer service. Looks atheistically pleasing, but when turning the water on, the water has a brown/rusty water that comes out of the spout for several seconds. The brown water in the tub must be drained and rinsed out before filling. This gets worse when the tub is not used for a longer amount of time (when we are on vacation for a week). The other day, brown/rusty water came out of the spout for upwards of 10 seconds after coming home from a 9 day vacation... I contacted Sumerian and they stated they had never seen this before but they will test their faucet their (in China Im guessing) to see if they have the same problem (not a great response). I doubt I will hear back from them. None of the other faucets in my new home do this so I fill confident that there is something in the valve or spout provided that is rusting out or wearing down with the sitting water. Kind of discouraging as a valve is very difficult to replace (have to tear out sheetrock, etc.). It worries me to have my children in the tub not knowing what the brown water is coming from, but I dont have much of an option at this point. I will update if is able to figure out what the brown water is coming from and make things right..