Bolts included to assemble were not long enough to fasten this item together!
My friend purchased this item. I am the furniture assembler. Initially I was impressed with the quality of the wood, and the way it was packaged to prevent damage during shipping. HOWEVER, even though 12 bolts were included, only 1 of them was the correct length (50mm), and the other 11 were each short by 7/15mm. In other words, only 1 of 12 bolts actually worked to fasten the parts correctly. I have never seen anything like it in all my years of furniture assembly. All of the bolts varied in length size, as if they were seconds. Very disappointing, and I will be totally shocked if the seller actually corrects the issue by supplying the correct length fastener bolts, and then compensates my disabled friend for extra expense and the huge safety issues caused by this fiasco. After an emergency trip to a hardware store minutes before they closed, and finding that the bolts they carry do not work as replacements, the item had to be left un/assembled in her tiny apartment, creating a trip/and/fall hard.not satisfied with product
Bolts included to assemble were not long enough to fasten this item together!
My friend purchased this item. I am the furniture assembler. Initially I was impressed with the quality of the wood, and the way it was packaged to prevent damage during shipping. HOWEVER, even though 12 bolts were included, only 1 of them was the correct length (50mm), and the other 11 were each short by 7/15mm. In other words, only 1 of 12 bolts actually worked to fasten the parts correctly. I have never seen anything like it in all my years of furniture assembly. All of the bolts varied in length size, as if they were seconds. Very disappointing, and I will be totally shocked if the seller actually corrects the issue by supplying the correct length fastener bolts, and then compensates my disabled friend for extra expense and the huge safety issues caused by this fiasco. After an emergency trip to a hardware store minutes before they closed, and finding that the bolts they carry do not work as replacements, the item had to be left un/assembled in her tiny apartment, creating a trip/and/fall hard.not satisfied with product