This tree is exactly what I was hoping for. Though I did not fully assemble it having received it in July, I checked out its electronics, and they are great. We had an older, larger multi-color LED bulb tree for 4-5 years that went all white, all colors, or alternating (kinda irritating), but getting older we wanted to downsize in height and weight for storage.
The first tree took over two weeks to arrive. It had a shipping oops that sidetracked it from a Hawaii destination to Kentucky. When it arrived, the box had an extreme amateur over-tape job with both ends fairly well open. The tree itself seemed okay, but then in looking the box over with all sorts of stickers and labels covered over by the carriers blank stickers, then finding a second label on it that errantly sent it to Kentucky, I realized I was shipped someones returned merchandise with no idea what the reason might have been. In fact, the other label still on sent it from New York State to Kentucky, so wherever that tree released from to me, it still had the label and the bad tape job of whoever sent it back.
I contacted . The agent I chatted with by text apologized for the mistake, took immediate action to ship a new one, and sent a label to print for return, this time to Phoenix. It was a quick and pleasantly simple process. I took extra care to do much better re-packing for shipment back to , as well as ensure all old labels were removed. I kept photos of the entire shipment fiasco, which took my word for, didnt ask to see them. Thats a reason I love -- they trust their customers.
The new tree arrived three(!) days after ordering by the agent, as opposed to over two weeks with the original. Everything seemed A-OK electrically, did not fully set it up.
I also forgot to examine the branches on the new tree. On the first tree that was sent I was disappointed to see the older style flimsy-style branches mixed in with the life-like ones, which look and feel nice. Its already put away until the holidays, but Im hoping the new tree doesnt have the same mix. And thats my reason for one less star; likely that will be the case on the new tree. The agents proactive support saved the loss of another one or two stars. So, regardless of the branch material, I like the tree and look forward to the holidays.
Nice tree, but ahem on the delivery process
This tree is exactly what I was hoping for. Though I did not fully assemble it having received it in July, I checked out its electronics, and they are great. We had an older, larger multi-color LED bulb tree for 4-5 years that went all white, all colors, or alternating (kinda irritating), but getting older we wanted to downsize in height and weight for storage. The first tree took over two weeks to arrive. It had a shipping oops that sidetracked it from a Hawaii destination to Kentucky. When it arrived, the box had an extreme amateur over-tape job with both ends fairly well open. The tree itself seemed okay, but then in looking the box over with all sorts of stickers and labels covered over by the carriers blank stickers, then finding a second label on it that errantly sent it to Kentucky, I realized I was shipped someones returned merchandise with no idea what the reason might have been. In fact, the other label still on sent it from New York State to Kentucky, so wherever that tree released from to me, it still had the label and the bad tape job of whoever sent it back. I contacted . The agent I chatted with by text apologized for the mistake, took immediate action to ship a new one, and sent a label to print for return, this time to Phoenix. It was a quick and pleasantly simple process. I took extra care to do much better re-packing for shipment back to , as well as ensure all old labels were removed. I kept photos of the entire shipment fiasco, which took my word for, didnt ask to see them. Thats a reason I love -- they trust their customers. The new tree arrived three(!) days after ordering by the agent, as opposed to over two weeks with the original. Everything seemed A-OK electrically, did not fully set it up. I also forgot to examine the branches on the new tree. On the first tree that was sent I was disappointed to see the older style flimsy-style branches mixed in with the life-like ones, which look and feel nice. Its already put away until the holidays, but Im hoping the new tree doesnt have the same mix. And thats my reason for one less star; likely that will be the case on the new tree. The agents proactive support saved the loss of another one or two stars. So, regardless of the branch material, I like the tree and look forward to the holidays.