I fell in love with this couch immediately as soon as I saw it online, measurements were a perfect fit and it was getting good reviews, so I decided to purchase it. When I received the shipment the box wasnt damaged so I accepted it, but after we took all the parts out to assemble thats when we noticed the puncture in the arm of the couch, we decided to assemble since we took everything out of the box and thinking I could call the customer help number on the instructions and they would send me a replacement arm, I called the number with the instruction booklet in hand so I could give him the part number hoping for a replacement and the guy sent me this long list of things they would need to replace it, so I decided not to pursue it. So I have a brand new couch with a damaged arm. Just ok
Damaged in shipment
I fell in love with this couch immediately as soon as I saw it online, measurements were a perfect fit and it was getting good reviews, so I decided to purchase it. When I received the shipment the box wasnt damaged so I accepted it, but after we took all the parts out to assemble thats when we noticed the puncture in the arm of the couch, we decided to assemble since we took everything out of the box and thinking I could call the customer help number on the instructions and they would send me a replacement arm, I called the number with the instruction booklet in hand so I could give him the part number hoping for a replacement and the guy sent me this long list of things they would need to replace it, so I decided not to pursue it. So I have a brand new couch with a damaged arm. Just ok