Frame seems strong, but I got all the way to the last page for assembly and the pre drilled holes for the desk didnt line up!! I was six hours in to putting it together and this was the last step. So frustrated as this was the reason for purchasing this particular bed: desk and bed in one, space saving for a small room. Also, the website doesnt say it, but it one accommodates a 6 or smaller thickness mattress and I had an 8.
Thankfully customer service was awesome! They offered a replacement since I couldnt determine if it was the desk or the piece it connects to that was off. However, I requested a refund and item return as I wasnt honing to build a 2nd one to potentially have the same problem. I have seen other reviews that say the holes didnt align and they drilled new holes, I was concerned this would affect the warrenty and structural integrity of the bed.I am disappointed in the quality
A+ customer service
Frame seems strong, but I got all the way to the last page for assembly and the pre drilled holes for the desk didnt line up!! I was six hours in to putting it together and this was the last step. So frustrated as this was the reason for purchasing this particular bed: desk and bed in one, space saving for a small room. Also, the website doesnt say it, but it one accommodates a 6 or smaller thickness mattress and I had an 8. Thankfully customer service was awesome! They offered a replacement since I couldnt determine if it was the desk or the piece it connects to that was off. However, I requested a refund and item return as I wasnt honing to build a 2nd one to potentially have the same problem. I have seen other reviews that say the holes didnt align and they drilled new holes, I was concerned this would affect the warrenty and structural integrity of the bed.I am disappointed in the quality