Customer service gets five stars! One of the most responsive sellers I have ever worked with in dealing with product issues. Though it was well packaged, the ottoman arrived with a couple of small issues (missing a small plastic footpad and had a small tear in the corner of the fabric) and developed another small issue with use (one of the tucks on top came undone - which I plan to get fixed). When I reached out to s customer service and sent photos of the issues they made amends quickly. My family has enjoyed using the ottoman as both a temporary bed for guests (who said they slept well, in part because its both long and wide), as a chair for visitors, and as a daily footrest while watching TV. I like that the yellow fabric has some slight variation to it which helps to keep it from showing spots (however, I made sure to spray it with Scotch Guard just in case, and have had no issues with clean-up.) Overall, it was a great solution for our small space and has worked perfectly.
Great customer service!
Customer service gets five stars! One of the most responsive sellers I have ever worked with in dealing with product issues. Though it was well packaged, the ottoman arrived with a couple of small issues (missing a small plastic footpad and had a small tear in the corner of the fabric) and developed another small issue with use (one of the tucks on top came undone - which I plan to get fixed). When I reached out to s customer service and sent photos of the issues they made amends quickly. My family has enjoyed using the ottoman as both a temporary bed for guests (who said they slept well, in part because its both long and wide), as a chair for visitors, and as a daily footrest while watching TV. I like that the yellow fabric has some slight variation to it which helps to keep it from showing spots (however, I made sure to spray it with Scotch Guard just in case, and have had no issues with clean-up.) Overall, it was a great solution for our small space and has worked perfectly.