When I placed my order the safe was on back order. Was expected to arrive by August 3rd and I received the safe July 20th which was a nice surprise. The packaging was very nice and kept the safe protected. I did however open the packaging to find a couple small dings and some scuffs in the paint. Im thinking maybe this was missed before packaging as it didnt seem to be caused by shipping. I email the seller and had a response within 20 minutes apologizing and offering to refund me a very reasonable amount of money or to even send me another safe. As everything functioned and worked great on the safe, I chose the partial refund and went ahead and touched up the safe myself. The safe comes with its own anchors that work well and has a decent liner for the bottom of the safe. I have been using it for a week now and I have to say it works perfect. I have had zero issues with the finger print scanner and everything works smooth and crisp. The safe seems to be very well made and should hold up for some time. The sides are a little thin but is to be expected in this price range. This holds all my guns perfectly. I will say I was a little disappointed when i noticed the cosmetic flaws, but after talking with the seller I couldnt be happier. They really went above and beyond to make sure I was happy with my purchase. We need more companies like this! I have recommended this safe to my friends and I recommend it to you as well.
Great product, even better customer service!!!
When I placed my order the safe was on back order. Was expected to arrive by August 3rd and I received the safe July 20th which was a nice surprise. The packaging was very nice and kept the safe protected. I did however open the packaging to find a couple small dings and some scuffs in the paint. Im thinking maybe this was missed before packaging as it didnt seem to be caused by shipping. I email the seller and had a response within 20 minutes apologizing and offering to refund me a very reasonable amount of money or to even send me another safe. As everything functioned and worked great on the safe, I chose the partial refund and went ahead and touched up the safe myself. The safe comes with its own anchors that work well and has a decent liner for the bottom of the safe. I have been using it for a week now and I have to say it works perfect. I have had zero issues with the finger print scanner and everything works smooth and crisp. The safe seems to be very well made and should hold up for some time. The sides are a little thin but is to be expected in this price range. This holds all my guns perfectly. I will say I was a little disappointed when i noticed the cosmetic flaws, but after talking with the seller I couldnt be happier. They really went above and beyond to make sure I was happy with my purchase. We need more companies like this! I have recommended this safe to my friends and I recommend it to you as well.