Sent an online message to customer service on Oct 9 with full details of the problem. They are currently reviewing the problem and I hope to hear back from them soon, as I feel I need to send it back and get sent a replacement. replacement. It is very important for me to get started with it. I went through a year of chemo for cancer treatment and one of the side effects is low bone density and lose of muscle mass. I also am caring for a husband with dementia and the in/home exerciser is best, rather than going to a gym.
I would like to revise the previous review. We were finally able to get the trampoline put together, with the help of a friend that had much stronger muscles to get the frame pushed down. I am very happy to have it all put together . The customer service was quick to respond to the problem, with 2 replies. I did notify them that the trampoline did not need to be returned and sent back.
Cant get brackets to go down
Sent an online message to customer service on Oct 9 with full details of the problem. They are currently reviewing the problem and I hope to hear back from them soon, as I feel I need to send it back and get sent a replacement. replacement. It is very important for me to get started with it. I went through a year of chemo for cancer treatment and one of the side effects is low bone density and lose of muscle mass. I also am caring for a husband with dementia and the in/home exerciser is best, rather than going to a gym. I would like to revise the previous review. We were finally able to get the trampoline put together, with the help of a friend that had much stronger muscles to get the frame pushed down. I am very happy to have it all put together . The customer service was quick to respond to the problem, with 2 replies. I did notify them that the trampoline did not need to be returned and sent back.