This bed came dented, and missing 16 screws. I notified and they have not returned my call. Because I have a large group coming to visit, my husband went out and spent 30.00 on screws so he could put it together. The bed looks nice, however, the top bunk sways back and forth and creaks with the slightest movement. I would not purchase this bed again, and still would like to send it back. My husband put so much work into getting it up that I feel a little bad about taking it down. It does not feel safe for my grandkids to be on. I have been disappointed in the quality of products offered on lately, and I do not feel there is any support, or responsibility offered through . I have not returned a lot of items and this one is heavy. Its been a pain.
16 missing parts!
This bed came dented, and missing 16 screws. I notified and they have not returned my call. Because I have a large group coming to visit, my husband went out and spent 30.00 on screws so he could put it together. The bed looks nice, however, the top bunk sways back and forth and creaks with the slightest movement. I would not purchase this bed again, and still would like to send it back. My husband put so much work into getting it up that I feel a little bad about taking it down. It does not feel safe for my grandkids to be on. I have been disappointed in the quality of products offered on lately, and I do not feel there is any support, or responsibility offered through . I have not returned a lot of items and this one is heavy. Its been a pain.